Finally, A New And Truly Useful Help Desk Form
01. Describe your problem:
02. Now, describe the problem accurately:
03. Speculate wildly about the cause of the problem:
04. Problem Severity:
A. Minor
B. Minor
C. Minor
D. Trivial
05. Nature of the problem:
A. Locked Up
B. Frozen
C. Hung
D. Shot
06. Is your computer plugged in? Yes No
07. Is it turned on? Yes No
08. Have you tried to fix it yourself? Yes No
09. Have you made it worse? Yes
10. Have you read the manual? Yes No
11. Are you sure you've read the manual? Yes No
12. Are you absolutely certain you've read the manual? No
13. Do you think you understood it? Yes No
14. If `Yes' then why can't you fix the problem yourself?
15. How tall are you? Are you above this line?
16. What were you doing with your computer at the time the problem occurred?
17. If "nothing," explain why you were logged in.
18. Are you sure you aren't imagining the problem? Yes No
19. How does this problem make you feel?
20. Tell me about your childhood.
21. Do you have any independent witnesses of the problem? Yes No
22. Can't you do something else, instead of bothering me? Yes
If there is no menu on the left side of the screen, you need to click here to activate the menu.