This is a true story that happened during the final days at Denver's old Stapleton airport when a crowded United flight was canceled and a single agent had to rebook a long line of inconvenienced travelers.

Suddenly, an angry passenger pushed his way to the desk, slapped his ticket down on the counter and said, "I have to be on this flight and it has to be first class.'

"I'm sorry sir," the agent replied, "I'll be happy to help you but I've got to take care of these folks first, and then I'm sure we'll be able to work something out."

The passenger was unimpressed and yelled, "Do you have any idea who I am?"

Without hesitating the gate agent smiled, grabbed her public address microphone and announced, "May I have your attention, please? We have a passenger here at the gate who does not know who he is. If anyone can help him find his identity, please come to gate 17."

With the folks behind him in line laughing hysterically, the man glared at the United Agent and said,"Fuck you."

"I'm sorry sir," she responded calmly, "but you'll have to stand in line for that too."

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